Tree Surgeons for Hampshire & Surrey

Service Evaluation

When carrying out service evaluation our aim is to assess the effectiveness and efficiency of the sub-contractor supply chain through the following process:

At SerQual FM we believe that the supply chain should support your people, operations and business goals. We will evaluate how effectively this is being achieved.

Excellence and Quality in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service delivery.

But what exactly is excellent service? At SerQual FM we feel it’s the ability to deliver what you promise.

Evaluation and Re-evaluation

As a standard SerQual FM will evaluate:

Previous performance history

The Customer

Previous experience

Quality assurance register

In addition to our initial audit, all subcontractors are subject to regular re-evaluation, when we review performance in the following areas:

Workmanship standards

Working to programme

Effective organisation and management

Safety supervision and compliance with regulations

Overall performance

 

SerQual Facilities Management Limited
33 Broadmead
Farnborough
Hampshire. GU14 0RJ 
Company Registration Number - 9251944

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