Tender Management
Moving from multiple suppliers to a preferred Single Point FM solutions provider takes a depth of understanding as does the general change management from supplier to supplier.
At SerQual FM our primary goal is to ensure that this whole change process is completed on time and that the operational start-up is seamless to our clients.
Our client’s migration of services should achieve a number of specific outcomes in order to be counted as successful.
These include:
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Transition of services is seamless, with no interruptions or service failures |
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There are no organisational disruptions with respect to either current service staff or vendors |
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Incoming service delivery organisation is fully resourced and “operational” |
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The clients team is informed of changes and knows how to request services |
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The client and SerQual FM Ltd processes are integrated and operating |
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Key transition milestones and final migration of services are achieved on time and under budget |
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There is a stable operating platform for on-going continuous improvement |
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Service Implementation
Service Implementation is unquestionably the time for the greatest risk to a client but is chiefly associated with planning and managing change within the organisation.
SerQual FM will work with clients to ensure this process is seamless and creates no risk to the daily operation whilst going through the Change Management proces.
These include:
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Agree the scope and specification from the Tender Management phase |
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Plan the Implementation |
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Communicate the Implementation with stakeholders |
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Agree and delegate actions |
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Manage and motivate |
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Check, Measure, Monitor and Review |
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Complete Implementation / Handover |
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SerQual Facilities Management Limited